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Q - What are your opening times?
A - We are open 9am-5pm mon-fri
Q - What is a dwarf wall?
A - A dwarf wall is a small brick wall which the conservatory frame sits on and is usually 600mm high starting at the damp course level or you can have a full height model, sometimes referred to a glass to ground which sits directly on top of the damp course.
Q- I haven't done much DIY; will I be able to fit one of your conservatories?
A- Obviously the more DIY experience you have the simpler installing one of our conservatories will be. However we believe that even with a fairly basic level of DIY experience you should be able to fit one due to our easy to follow step-by-step instructions.
Q- I want to personalize my conservatory, can I? A- Yes here at Priorconservatories.co.uk we have a wide range of options to personalize your conservatory to suit your tastes. Whether it is glass bevels, extra opening lights, leaded top lights or Georgian crosses or choices of the frame colour and handles, please contact us if you have any special preferences.
Q- Can I order a specific size rather than a standard size?
A- Yes - All our conservatories are made here at our factory in Stratford Upon Avon so we can make to any size, providing of course it is technically possible. Please see the BESPOKE order section.
Q- How can I be sure of the quality of your products?
A- We only use quality components in the construction of our conservatories. The brand names of REHAU and ULTRAFRAME are synonymous with quality in the window and conservatory trade market and these products are and have been specified on thousands of installations, not just throughout the UK and Europe.
Q- I cannot find the design I need can you supply special designs?
A- Our web site covers the most popular designs but if you have a requirement that is not shown please email us and we will be happy to provide a bespoke quotation.
Q- What should I do about building my base?
A-. You should ideally call in a skilled bricklayer to construct the base from our brickwork dimensions provided when you order the conservatory. If you have sufficient skills you could always attempt it yourself, but ideally we would recommend using a professional to do the job.
Q- What do I get when I order the conservatory?
A- You are provided with all the frames, external cills, glass and roof. Each frame is individually made and they screw together to form each side of the conservatory. This gives you the freedom to choose where to place your opening vents and doors at the time of ordering. All fixings are supplied along with our instruction manual giving you clear, easy to understand step-by-step instructions on how to put all of it together to create a room that will compliment your home.
Q- If I break a sealed unit will you supply a replacement?
A- Sealed Units should always be handled with care. If a unit is broken during installation we will be happy to supply a replacement. Please email your requirements and we will provide a price. Payment at time of order will be required.
Q- What maintenance will be required?
A- Very little. Regular lubrication of locks and fittings will ensure trouble free operation. Clean the PVC-u profiles periodically with warm soapy water. Do not use abrasive cleaners as they will damage the surface finish.
Q- Can I specify patterned glass for one side of my conservatory?
A- Yes - Any Pilkington's obscure glass can be specified.
Q- Can I change my order once I have placed it?
A- If you need to amend any details after your order has been placed please contact us straight away. All our products are made to order and any changes you require will be dependant upon the stage of manufacture your order has reached. If your order has not entered production we will be happy to accept your amendment free of charge. If production has already commenced there may be an additional cost involved.
Q- Do you charge for delivery?
A- Delivery is free to all mainland locations within England and Wales. However we reserve the right to charge for London congestion charge where appropriate. There may be a surcharge for delivery in Scotland.
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